Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have. Last updated September 2026.
1. Information We Collect
We collect information you provide directly — such as your name, phone number, email, booking details, hair history and goals (via our virtual consultation or chat), and payment information processed securely by our booking platform. We also collect limited usage data from website visits, such as pages viewed, to improve our site.
2. How We Use Your Information
We use your information to book and confirm appointments, send appointment reminders and follow-ups, provide and improve our services, personalize your experience, respond to inquiries, send promotional offers (with your consent), and comply with legal obligations. We never sell your personal information.
3. SMS Text Messaging Privacy
With your explicit consent, we may send SMS text messages to the mobile number you provide. These messages include appointment reminders, confirmations, booking updates, follow-ups, and promotional offers. Message frequency varies and depends on your bookings and engagement.
Consent. We only send SMS after you opt in. You provide consent by checking the consent box, providing your number, or opting in through our website or booking process. You may withdraw consent at any time.
Opting out. Reply STOP, STOPALL, END, CANCEL, QUIT, or UNSUBSCRIBE to any message to opt out. Reply HELP for support. Reply UNSTOP or START to resume.
Carrier & charges. Msg & data rates may apply. Carriers are not liable for delayed or undelivered messages. You must be the mobile account holder or have authorization to consent to messages.
Data retention. We retain phone numbers and SMS records only as needed to provide the service and comply with legal obligations.
SMS use is also governed by our Terms & Conditions.
4. How We Share Information
We share information only as necessary to operate our business — with our booking platform, payment processor, and SMS messaging provider, all of which are contractually obligated to protect your data. We may disclose information when required by law or to protect our rights. We do not sell or rent your personal information to third parties.
5. Data Security
We take reasonable technical and organizational measures to protect your information. Payment details are handled by our PCI-compliant booking platform and are not stored on our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
You have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing communications at any time. Residents of California and other states may have additional rights under applicable privacy laws. To exercise your rights, contact us using the details below.
7. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a minor has provided us information, please contact us and we will delete it.
8. Cookies & Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze traffic. You can control cookies through your browser settings, though some features may not function properly without them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page, with the updated date above. We encourage you to review this page periodically.
10. Contact Us
Questions about your privacy? Contact us at salon@blend.hair or (971) 395-4442.